Cancellation Policy for Coworking Space Membership
Last Updated: August 10, 2025
1. Cancellation Window
Full Refund: Cancellations made more than 48 hours before your membership start date are eligible for a full refund.
Partial Refund: Cancellations made between 24-48 hours before your start date are eligible for a 50% refund.
No Refund: Cancellations made less than 24 hours before your start date are not eligible for refunds.
2. How to Cancel
To cancel your membership, please:
• Email us at lasouriante@gmail.com with your booking ID
• Include “Membership Cancellation” in the subject line
• Provide your full name and booking confirmation number
• State your reason for cancellation (optional)
3. Refund Processing
• Approved refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• Credit card refunds may take 1-2 billing cycles to appear on your statement
• PayPal refunds typically appear within 3-5 business days
4. Membership Modifications
Date Changes: You may request to change your start date up to 48 hours before your original start date, subject to availability.
Membership Type Changes: Changes between weekly and monthly memberships may be possible with price adjustment, contact us to discuss options.
5. Emergency Situations
In case of:
• Medical emergencies
• Family emergencies
• Natural disasters or unforeseen circumstances
Please contact us immediately. We will review your situation on a case-by-case basis and may offer alternative solutions or exceptions to this policy.
6. Facility Closure
If our facility is closed due to:
• Maintenance or repairs
• Government mandates
• Natural disasters
• Other circumstances beyond our control
We will provide equivalent makeup time or a prorated refund for unused days.
7. No-Show Policy
• Failure to use your membership does not entitle you to a refund
• We encourage members to contact us if circumstances prevent them from using their membership
8. Disputes
If you disagree with a cancellation decision:
• Contact our management team within 7 days
• Provide documentation supporting your request
• We will review your case and respond within 3 business days
9. Contact for Cancellations
Email: lasouriante@gmail.com
Subject Line: Membership Cancellation
Phone: [Your Phone Number]
10. Policy Updates
This cancellation policy may be updated from time to time. Current members will be notified of any significant changes that affect their existing bookings.
By booking a membership, you acknowledge that you have read, understood, and agree to this Cancellation Policy.
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